Everyday going into work I pass by 3 Dunkin Donuts, one near my house, 2 within a blocks spit from eachother when I get off the train. The one by where I live is normal, even is half joined by a Baskin Robbins (yay ice cream and cold weather). The other two are less than normal, considering the high volume of traffic passing by their location (center city Philadelphia train station, yea, that busy). They always cram their worker numbers during rush hour in the morning, because hey, when else are you gonna get a coffee and donut. But there are two things that bother me.
One being that they are Indian... not the native to america kind. No, I am not racist. It's more that they are given a limited English vocabulary other than donut names and "Decaffe". I ordered a coffee once, actually Vanilla cappucino, just to not be straight coffee... A medium as well... she didn't quite get the hang of it. I got basic coffee. I was kind of annoyed but didn't bother.
The other though doesn't deal with the ethnicity or anything else, this is possibly an issue with management though, but here it goes.
When you are working behind a cash register, as in do nothing but take an order, grab prepared food, hand it over, take cash, etc. You should not be putting out a tip jar. Why is there a need to ask for tips for "Exemplary service" when you are doing basic duties, as rushed as you may be, but you do not necessarily need tips. You don't really even deserve to be tipped. Ringing an order up is not tip-worthy.
Bar-tenders and waiters get tipped... why? They have to deal with a person for more than 25 seconds. They have to talk to the people, maybe strike up conversation, make their stay while eating or drinking enjoyable if it calls for it. That is tip worthy because not only do they pay attention to you, they pay attention to other customers equally. Cabbies get tipped too. Because again, it is a longer ordeal than a 25 second drive and also have the need to possibly strike up conversation... and if a consumer is getting a cab for a 25 second drive, go ahead, tip the driver and be glad that Darwin Theory doesn't apply to humans...
I digress.
What it comes down to is no, you Dunkin Donuts people do not deserve tips, and get rid of those tip jars. You don't even pay attention to my order for more than 10 seconds - maximum 10 seconds if you are unsure about my order (they go as far as into the third person in line with an order and then you pay, hardly talking to the person handling your cash). So do as you should, bring back the "Give a penny take a penny" jar, which is more necessary of a thing in dealing with random taxes making the total $2.01 and stop asking for the change people don't want.
Seriously.
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That makes a lot of sense. Seriously, are we expected to tip someone just because they pushed a button on a cash register and gave us change? I don't think so, especially when they can't even get the order right. Be like Dwight Schrute - don't tip for things you can do yourself. Tip your urologist instead.
ReplyDeleteNice, DJ, very nice. I don't ever go to DD but if I did, I would NOT tip them for doing next to nothing!!
ReplyDeleteI worked in a butcher shop for 9+ years before moving to my current occupation. In all that time I would haul giant boxes of meat, whole pigs, and other things out to people's cars for them. Do you know how much I made in tip? About $7. Over the course of my tenure in the shop I made about $7 total.
ReplyDeleteSo you are correct about people's concept of tipping being askew. Either we have to get it right or knock it off all together.
Not like I am bitter or anything. Oh wait, yes I am.
(((penetrate)))
THAT would be an example of exemplary service
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